As a job seeker, you’ve probably come across Teleperformance, a worldwide leader in the realm of customer experience management. With its multinational reach and renowned reputation, it’s an enticing prospect for any professional seeking to elevate their career.
But how do you navigate the path to becoming a member of the Teleperformance team?
The first step, as with any job, is to figure out which career path makes sense for you and then apply for the right role. Whether you’re a customer service representative, team manager, or data analyst, there is a place for you under the Teleperformance umbrella.
In this guide, we’ll shed light on how to apply, what the hiring process looks like, requirements for various job roles, qualities they look for in potential employees, what job roles they typically offer, and what onsite and work-from-home opportunities are available. Let’s dive in!
The Hiring Process at Teleperformance
The first thing to know about landing a job at Teleperformance is that the hiring process can vary depending on the role and location for which you’re applying. However, it typically follows a particular pattern.
Let me walk you through the process one step at a time.
Application
After you find a job posting that matches your skills and interests, the first step is to fill the online application form on their website.
During the application, you’ll be asked for your basic personal information, educational background, and work experience. We’ll go over how to apply a little later on.
Pre-Screening and Assessment
If your application and resume catch the eye of the recruitment team, you may be contacted for a pre-screening interview or online assessment. This could be a brief phone call or video chat where they’ll ask you about your experience, your interest in the role, and your availability.
Some roles will also require you to complete an online assessment. The online assessment, if applicable, is usually a test designed to evaluate your skills relevant to the job role.
Interview
Next, if your pre-screening and assessment results are satisfactory, you’ll be invited for an interview. The interview could be over the phone, via video conference, or in-person, depending on the job role and location.
The interview is your chance to showcase your skills, knowledge, and personality. You might be asked behavioral questions, such as “Give an example of a time you handled a difficult customer and how you resolved the situation.” Or, you could be asked fixed questions, such as what degree you hold.
Either way, the key is to practice a few questions ahead of time so that you can ace the intervie.
Offer & Onboarding
If the interview goes well and you’re selected for the position, the recruitment team will give you an employment offer. The offer will include details such as salary, benefits, start date, and work schedule.
After you’ve accepted the offer, you’ll go through the onboarding process, where you complete your new hire forms and complete additional checks such as a drug test or background check.
How to Apply to Teleperformance
The first step to landing a job at Teleperformance is to figure out how to apply. Let’s go over a few simple steps for applying for a job at this company.
Step One: Visit the Teleperformance Careers Webpage
The first step is to head to Teleperformance’s careers page. The page features a host of different job listings, all neatly categorized by job type, location, and availability.
Job types include full-time, part-time, and work-from-home roles, which makes it convenient for you no matter what kind of employment you’re seeking.
Besides the United States, job listings span across countries like India, the Philippines, and Canada, so wherever you are, you’re likely to find an opportunity that suits you.
The job description provides you with a brief about the company, an overview of the role, and what to expect from your job’s responsibilities and duties. Each role also has a list of necessary qualifications and skills, along with the benefits that you receive from the position.
Read through each one and make a choice based on qualifications, location, and skills. That way, you can select a position that you’ll not only be successful at but that you’ll enjoy.
Step Two: Submit Your Application
Once you find a position that you feel is an ideal fit for your skills and aspirations, the next step is clicking the ‘Apply Now’ button.
This will lead you to an online application form that requires some basic information such as your name, address, and contact details. It also includes sections to upload my resume and a cover letter.
We’ll go over how to tailor your resume and cover letter next.
Step Three: Tailor Your Resume and Cover Letter
When uploading these two documents, it’s crucial to tailor them according to the role. For instance, if the role requires experience with customer service, and you have such experience, you might want to highlight that in both your resume and cover letter.
Remember, your resume serves as a succinct yet complete snapshot of your professional journey, while your cover letter is an opportunity to express your enthusiasm for the role and demonstrate why you would be a great fit.
The reason you want to tailor these is to show the employer that you’re the best fit for the job. Go through your resume and cover letter with a fine-toothed comb and focus on only skills and experience that really relate to the job you’re applying for. Anything else can be deleted as it could distract from your relevant credentials.
Step Four: Acknowledgement, Screening, and Interview
After submitting the application, you’ll receive an acknowledgment email. If you’ve made it past the initial screening, the recruitment team at Teleperformance will then contact you to initiate the interview process.
With that, you’ve finished the initial application process and are ready to ace your interview and land a job!
Job Roles Offered at Teleperformance
Teleperformance prides itself on offering a wide array of job opportunities, allowing for a diverse and rich work environment appealing to a broad spectrum of professionals. Let’s check out a couple of the different roles they offer.
Customer Service Representative
One of the common roles they offer is the Customer Service Representative. This important role acts as the frontline for communication with customers, answering inquiries, resolving problems, and providing an enjoyable customer experience.
You’ll often be the first person a customer speaks with, meaning your ability to provide excellent service can greatly impact their perception of the company.
IT Roles
If you’re someone who thrives in technical environments, you might find yourself at home in IT roles, such as:
- Computer Systems Analyst
- Network Engineer
Teleperformance’s IT department is critical to keeping its digital operations running smoothly. These roles require not only technical savvy but also problem-solving skills, as you’ll often be tasked with finding solutions to technical problems.
Work from Home Jobs at Teleperformance
As we all know, remote work has revolutionized how and where we perform our jobs. Let’s discuss the opportunities Teleperformance provides for those interested in working from home.
At Teleperformance, multiple roles are available in a remote work setup. These range from customer service representatives and technical support to team leads and management roles. Depending on the project, you may find yourself working with clients from industries as diverse as tech, healthcare, or retail.
Working from home offers several advantages:
- Save time commuting
- Flexibility in balancing work and home life
- Calmer working space
- Fostered a sense of community among Teleperformance’s workforce
One vital aspect to remember is that while remote work offers convenience, it also requires excellent time management and self-discipline. The ability to concentrate and avoid distractions in a home environment is imperative.
Teleperformance indeed provides thorough training and a support network to ensure you can succeed, but the onus is on you to stay motivated, organized, and productive in your home workspace.
If you want to check out any open positions or current job offerings more specific to your skills and location, you can visit Teleperformance’s Careers page.
Requirements for Different Job Roles at Teleperformance
As you consider applying to Teleperformance, it’s crucial to understand the different requirements for various job roles at this global company. Teleperformance offers a broad array of positions based on your skills, experience, and career ambitions.
Some roles might require specific skill sets or experiences, while others are open to folks at varying career stages, including entry-level applicants.
Remember, just as with any other company, these requirements could vary by location and specific department, so it’s vital to review the unique requirements for each position you apply for.
Regardless of the role, Teleperformance looks for candidates with strong problem-solving skills, a customer-first mindset, and adaptability – qualities that are key in the ever-evolving world of customer service. With these insights in mind, you can make an informed decision in your job application process at Teleperformance.
Let’s check out a few of the requirements for some of the most common roles at Teleperformance.
Customer Service Representative Roles
A Customer Service Representative role often requires a high school diploma or equivalent with strong communication skills, patience, empathy, and the ability to handle customer queries effectively.
Familiarity with basic computer applications is also a standard requirement for this role as you’ll be dealing with client handling systems. Also, being bilingual could make you a preferred candidate for certain customer service roles.
Technical Support Representative Roles
For Technical Support Representative roles, you’ll need an understanding of and experience with troubleshooting various technologies. A background in IT or considerable experience with tech support could get you an edge as well.
Managerial Roles
For managerial roles like that of a Team Leader or Operation Manager, Teleperformance typically looks for individuals with prior management experience and a proven track record of leading teams to success. They often prefer a degree in business administration or related fields for such positions.
Work-From-Home Roles
Although some positions at Teleperformance aren’t as specific, Teleperformance has outlined several technical requirements for these work-from-home positions:
- high-speed internet (with a minimum of 12.0 Mbps download and 1.0 Mbps upload)
- a distraction-free, professional work environment,
- for some projects, a basic landline telephone service might be required.
Qualities Teleperformance Looks For
When applying for a role at Teleperformance, it is essential to showcase not only your skills but also your personal characteristics.
The inclusion of these qualities in your resume and cover letter and providing strong examples during your interview will demonstrate your alignment with Teleperformance’s Employee Value Proposition. Remember, showcasing both your professional skills and personal qualities will give you a holistic appeal to the Teleperformance hiring team.
Here are a couple of qualities that Teleperformance values in potential job candidates.
Strong Communication Skills
First and foremost, strong communication skills are paramount. Since many roles at Teleperformance encompass customer service or client relations, the capacity to communicate effectively with a diverse client base is fundamental.
Adaptability
Secondly, Teleperformance highly values adaptability. The business landscape is constantly evolving, and so are client needs. Therefore, employees who can quickly and successfully adjust to change tend to excel in this environment.
Cultural Fit
Cultural fit is also a significant factor at Teleperformance. The company prides itself on its inclusive and collaborative environment.
Employees who are respectful, open-minded, team-oriented, and able to contribute to a positive work environment are always welcome. So if you are someone who thrives in team settings, don’t hesitate to highlight that.
Eager to Improve and Learn
Moreover, Teleperformance seeks employees who persistently strive for improvement, both in their personal performance and in their role within the company. If you have a passion for learning and can show an eagerness to grow within the company, you’re likely to stand out.
Don’t be shy about sharing your professional development initiatives or examples of how you’ve contributed to continuous improvement efforts in past roles.
Problem-Solving Abilities
Lastly, problem-solving abilities hold significant weight in this customer-focused setting. The ability to resolve issues while maintaining high customer satisfaction is a sought-after quality. Try to focus on problem-solving abilities and any times when you had to solve a difficult challenge, and highlight this during the interview process.
Factors that Can Affect the Duration of the Hiring Process at Teleperformance
If you’re wondering how long the hiring process at Teleperformance might take, the simple answer is – it varies. On average, you might expect the process to span anywhere from two to six weeks after submitting your application.
However, this timeline can fluctuate based on various factors. Let’s check out each of those factors and how they affect the hiring timeframe at Teleperformance.
Type of Role
The length of the hiring process can be influenced by the role you want to apply for. For instance, if you’re applying for a senior leadership position, the process may take longer as it could involve additional interviews or assessments.
On the other hand, entry-level roles may have a more streamlined process that moves along at a quicker pace.
Pre-Employment Screenings
Secondly, the presence of pre-employment screenings such as background checks or drug tests can also add time to the process.
These tests are a routine part of the hiring procedure at many companies, including Teleperformance, to ensure the safety and integrity of the workplace. While they can take some time, remember—they are a positive sign that you are moving forward in the process.
Hiring Manager’s Schedule
Lastly, the hiring manager’s schedule and the number of applications they are reviewing can impact the timeline. During peak hiring periods, you may want to be prepared for potential delays.
Next Steps
As I bring this guide on how to get a job at Teleperformance to a close, my main message to you is this: don’t be daunted by the process. If you are diligent, passionate, and meet the qualifications, you have a good chance of landing a role at Telperformance.
Remember, landing a job often takes time and persistence. If you don’t receive a job offer after your first interview, don’t be disheartened! Continue honing your skills, refining your application and interview techniques, and be patient. As they say, ‘the right job will come along at the right time.’
Working at Teleperformance can offer a fulfilling and dynamic career. So go ahead, take that leap, and apply for that job you’ve been eyeing at Teleperformance. And, if you need extra support, a career coach may help.
Get in touch with one of our dedicated career coaches today, and let us equip you with the insights and tools you need to land that job at Teleperformance!